Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study
| Year of publication: |
2008
|
|---|---|
| Authors: | Giannoccaro, Rosanna ; Costantino, Nicola ; Ludovico, A. ; Pietroforte, Roberto |
| Published in: |
Public Organization Review. - Springer. - Vol. 8.2008, 1, p. 1-15
|
| Publisher: |
Springer |
| Subject: | Service quality | Customer satisfaction | Public sector | Attribute importance |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10005542692