Measuring customer perceived online service quality: Scale development and managerial implications
| Year of publication: |
2004
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|---|---|
| Authors: | Yang, Zhilin ; Jun, Minjoon ; Peterson, Robin T. |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 24.2004, 11, p. 1149-1174
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