Measuring information systems delivery quality

1. The panorama of information systems quality / Evan Duggan, Han Reichgelt -- 2. An overview of software quality concepts and management issues / Alain April, Claude Laporte -- 3. The different views of software quality / Bernard Wong -- 4. Making real progress with the requirements defects problem / R. Dromey -- 5. User participation in the quality assurance of requirements specifications / Heinz Knoell -- 6. Academic storytelling / Robert Cox -- 7. Process-sentered contributions to information systems quality / Evan Duggan, Richard Gibson -- 8. Developer-driven quality / Gina Green, Rosann Collins, Alan Hevner -- 9. Improving quality through the use of agile methods in systems development / Julie Kendall, Kenneth Kendall, Sue Kong -- 10. Quality metrics and Bayesian analysis / Francisco Macias, Mike Holcombe -- 11. Building IT risk management approaches / Jakob Iversen, Lars Mathiassen, Peter Nielsen -- 12. Examining the quality of evolution frameworks and metamodeling paradigms of information systems development methodologies / Eleni Berki -- 13. Software quality and open source process / Sameer Verma -- 14. Creating IS quality in government settings / Catherine Horiuchi -- 15. ERP quality / Jenine Beekhuyzen