Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Kevin W. Westbrook; Emin Babakus; Cori Cohen Grant
| Year of publication: |
2014
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|---|---|
| Authors: | Westbrook, Kevin W. ; Babakus, Emin ; Grant, Cori Cohen |
| Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 31.2014, 2, p. 97-114
|
| Subject: | service delivery | hospitals | measurement | survey validation | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Messung | Measurement | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Krankenhauskosten | Hospital costs |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010398962