Measuring performance in multi-stage service operations: An application of cause selecting control charts
| Year of publication: |
2006
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| Authors: | Sulek, Joanne M. ; Marucheck, Ann ; Lind, Mary R. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 24.2006, 5, p. 711-727
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