Measuring process capital from a system model perspective
| Year of publication: |
2013
|
|---|---|
| Authors: | Shang, Shari S.C. ; Wu, Ya-Ling |
| Published in: |
Business process management journal. - Bradford : Emerald, ISSN 1463-7154, ZDB-ID 13799617. - Vol. 19.2013, 4 (19.7.), p. 662-679
|