Measuring quality variations in e-service
Yen-Chun Chen, Yung-Cheng Shen, Crystal Tzu-Ying Lee and Fu-Kai Yu
| Year of publication: |
2017
|
|---|---|
| Authors: | Chen, Yen Chun ; Shen, Yung-Cheng ; Lee, Crystal Tzu-Ying ; Yu, Fu-Kai |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 427-452
|
| Subject: | E-services | E-SERVAR scale | E-service quality variation | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Messung | Measurement | Online-Handel | Online retailing | Digitale Dienste | Web-based service | Produktqualität | Product quality | E-Government | E-government |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-03-2015-0063 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011627184