Measuring ROI in Mentoring and Coaching.

Cover -- Copyright -- ABOUT THE AUTHOR -- ACKNOWLEDGEMENT -- TABLE OF CONTENTS -- Introduction -- Outline of the book -- Icons used in this publication -- Chapter 1: Why measure mentoring and coaching? -- Growth in mentoring and coaching -- The ROI and bottom-line imperative -- Why do current mentoring/coaching programmes fail? -- The need for ROI measurement -- Myths about mentoring and coaching measurement -- Role-players in evaluation and measurement -- Quick review of Chapter 1 -- Self-assessment activities -- Chapter 2: What should be measured? -- Introduction -- Evaluation and measurement approaches and techniques -- Mentor/coach skills assessment -- Mentee/coachee talent assessment -- Organisational culture assessment -- ROI value proposition -- Mentoring and coaching ROI measurement options -- Non-intervention factors -- Asking the right questions to get the numbers -- Key lessons -- Pre and post-measurement of mentoring and coaching -- Pre and post-measurement output sheet -- Quick review of Chapter 2 -- Self-assessment activities -- Chapter 3: How to evaluate and measure the impact of mentoringand coaching -- Introduction -- An integrated evaluation and measurement framework formentoring and coaching -- Phase 1: Planning the intervention -- Phase 2: Skills transfer -- Elements of a mentoring/coaching skills transfer strategy -- Phase 3: Evaluation and measurement -- Level 1: Reaction evaluation -- Level 2: Learning evaluation -- Example of a mentoring and coaching knowledge assessment ....instrument -- Level 3: Behaviour or application evaluation -- Level 4: Results evaluation -- How to do a mentoring/coaching ROI: Mobile Chat case study -- The 20 Rs of ROI measurement: From reaction to results -- Conclusion -- Quick review of Chapter 3 -- Self-assessment activities -- Frequently asked questions -- Useful websites -- References.