Measuring service quality: A systems approach
Year of publication: |
1995
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Authors: | Johnson, Rose L. ; Tsiros, Michael ; Lancioni, Richard A. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 9.1995, 5, p. 6-19
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Saved in:
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