Measuring service quality: A systems approach
| Year of publication: |
1995
|
|---|---|
| Authors: | Johnson, Rose L. ; Tsiros, Michael ; Lancioni, Richard A. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 9.1995, 5, p. 6-19
|