Measuring service quality: A test-retest reliability investigation of SERVQUAL
Year of publication: |
1997
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Authors: | Lam, Simon S.K. ; Woo, Ka Shing |
Published in: |
Journal of the Market Research Society : JMRS. - London : Soc., ISSN 0025-3618, ZDB-ID 830185. - Vol. 39.1997, 2, p. 381-396
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