Measuring service quality: A test-retest reliability investigation of SERVQUAL
| Year of publication: |
1997
|
|---|---|
| Authors: | Lam, Simon S.K. ; Woo, Ka Shing |
| Published in: |
Journal of the Market Research Society : JMRS. - London : Soc., ISSN 0025-3618, ZDB-ID 830185. - Vol. 39.1997, 2, p. 381-396
|