Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
Year of publication: |
September 2017
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Authors: | He, Zhen ; Yang, Xiaoxi ; Wang, Weicheng ; Zhang, Min |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 10, p. 1166-1182
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Subject: | telematics service | service quality | scale development | scale validation | Dienstleistungsqualität | Service quality | Messung | Measurement | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Telekommunikation | Telecommunications | Dienstleistungssektor | Service industry |
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/14783363.2017.1310709 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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