Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
Zhen He, Xiaoxi Yang, Weicheng Wang and Min Zhang
| Year of publication: |
September 2017
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| Authors: | He, Zhen ; Yang, Xiaoxi ; Wang, Weicheng ; Zhang, Min |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 10, p. 1166-1182
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| Subject: | telematics service | service quality | scale development | scale validation | Dienstleistungsqualität | Service quality | Messung | Measurement | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Telekommunikation | Telecommunications | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1310709 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011778137