Measuring service quality of banks: Scale development and validation
| Year of publication: |
2005
|
|---|---|
| Authors: | Karatepe, Osman M. ; Yavas, Ugur ; Babakus, Emin |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 12.2005, 5, p. 373
|