Measuring service quality : practical guidelines
John Øvretveit
| Year of publication: |
1993
|
|---|---|
| Authors: | Øvretveit, John |
| Publisher: |
Letchworth : Technical Communications (Publishing) |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | IV, 116 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-946655-75-8 |
| Source: |
Persistent link: https://www.econbiz.de/10004186002