Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective
| Year of publication: |
2000
|
|---|---|
| Authors: | Wetzels, Martin ; Ruyter, Ko de ; Lemmink, Jos |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 11.2000, 3, p. 307-318
|