Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Ji Cheng Zhu, Ramakrishnan Ramanathan and Usha Ramanathan
| Year of publication: |
2011
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|---|---|
| Authors: | Zhu, Ji Cheng ; Ramanathan, Ramakrishnan ; Ramanathan, Usha |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 21864925. - Vol. 8.2011, 4, p. 418-432
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009868924