Measuring the customer's perception of service quality using SERVQUAL in public services
Jyotsna Hirmukhe
| Year of publication: |
2013
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|---|---|
| Authors: | Hirmukhe, Jyotsna |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 19.2013, 4/5/6, p. 267-277
|
| Subject: | service quality | customer/public | SERVQUAL | Tehsils | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung | Public services | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009791682