Measuring the dimensions of quality in service innovation : a dynamic capability and organisational competency perspective
Mohsen Babaei and Mohammad Aghdassi
| Year of publication: |
2022
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|---|---|
| Authors: | Babaei, Mohsen ; Aghdassi, Mohammad |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 33.2022, 4, p. 434-466
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| Subject: | dynamic service innovation capabilities | service innovation competencies | service innovation maturity | service innovation performance measurements | Innovation | Innovationsmanagement | Innovation management | Dynamische Kompetenzen | Dynamic capabilities | Dienstleistungsinnovation | Service innovation | Dienstleistungssektor | Service industry | Dienstleistung | Services | Wissensmanagement | Knowledge management | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2020.1861933 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013166883