Measuring transaction-specific satisfaction in services: Are the measures transferable across cultures?
| Year of publication: |
2005
|
|---|---|
| Authors: | Veloutsou, Cleopatra ; Gilbert, G.Ronald ; Moutinho, Luiz A. ; Goode, Mark M.H. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 39.2005, 5, p. 606-628
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