Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
Year of publication: |
2022
|
---|---|
Authors: | Chan, Vanessa Hiu Ying ; Chiu, Dickson K. W. ; Ho, Kevin K. W. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 67.2022, p. 1-16
|
Subject: | Brand image | COVID-19 | Electronic word-of-mouth (e-WOM) | Mobile government | Mobile library app | Public library | Service quality | Coronavirus | Dienstleistungsqualität | Bibliothek | Library | Virales Marketing | Viral marketing | Epidemie | Epidemic | Markenimage | Konsumentenverhalten | Consumer behaviour | Mobile Anwendung | Mobile application |
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