Mesurer et manager la qualité de service : la méthode CYQ
Bernard Averous ; Danièle Averous
| Year of publication: |
1998
|
|---|---|
| Authors: | Averous, Bernard ; Averous, Danièle |
| Publisher: |
Paris : Insep Éd. |
| Subject: | Dienstleistung | Qualitätsmanagement |
| Extent: | 133 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | French |
| ISBN: | 2-901323-81-2 |
| Classification: | Qualitätsmanagement ; Dienstleistungen: Allgemeines |
| Source: |
Persistent link: https://www.econbiz.de/10004567039