Methods for determining areas for improvement based on the design of customer surveys
| Year of publication: |
2009
|
|---|---|
| Authors: | Yang, Ching-Chow ; Yang, King-Jang ; Yeh, Tsu-Ming ; Pai, Fan-Yun |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 29.2009, 1-2, p. 143-154
|