Mind the voice! : the effect of service robot voice vividness on service failure tolerance

Jiale Huo, Le Gong, Yue Xi, Yinjiao Chen, Danni Chen and Qiang Yang

Year of publication:	2025
Authors:	Huo, Jiale ; Gong, Le ; Xi, Yue ; Chen, Yinjiao ; Chen, Danni ; Yang, Qiang
Subject:	customer behavior \| robot appearance cuteness \| robot design attributes \| robot voice vividness \| service expectation \| service failure \| service failure severity \| service failure tolerance \| Service robot \| tourism and hospitality industry \| Roboter \| Robot \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Beschwerdemanagement \| Complaint management \| Gastgewerbe \| Hospitality industry \| Konsumentenverhalten \| Consumer behaviour \| Kundenservice \| Customer service \| Tourismuswirtschaft \| Tourism industry \| Dienstleistungssektor \| Service industry

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/10548408.2024.2425095 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015183117