MobiQ : mobile based processes for efficient customer flow management
Year of publication: |
2012
|
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Authors: | Paschou, Mersini ; Sakkopoulos, Evangelos ; Sourla, Efrosini ; Tsakalidis, Athanasios |
Published in: |
Enterprise, business-process and information systems modeling : 13th International Conference, BPMDS 2012, 17th International Conference, EMMSAD 2012, and 5th EuroSymposium, held at CAiSE 2012, Gdańsk, Poland, June 25 - 26, 2012 ; proceedings. - Berlin : Springer, ISBN 3-642-31071-0. - 2012, p. 211-225
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Subject: | Warteschlangentheorie | Queueing theory | Digitale Dienste | Web-based service | Mobilkommunikation | Mobile communications | Prozessmanagement | Business process management |
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