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The M M 1 queue with randomly varying arrival and service rates : a phase substitution solution
Kao, Edward P., (1989)
Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory, (2013)
To wait or not to wait : the theory and practice of ticket queues
Kuzu, Kaan, (2019)
Analyses of an M/M/N/ queue with server's vacations
Kao, Edward P. C., (1991)
Modeling a Multiprocessor System with Preemptive Priorities
Budgeting costs of nursing in a hospital
Kao, Edward P., (1985)