Modeling load and overwork effects in queueing systems with adaptive service rates
Mohammad Delasay (Tepper School of Business, Carnegie Mellon University, Pittsburgh, Pennsylvania), Armann Ingolfsson, Bora Kolfal (Alberta School of Business, University of Alberta, Edmonton, Alberta, Canada)
| Year of publication: |
July-August 2016
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|---|---|
| Authors: | Melasay, Mohammad ; Ingólfsson, Ármann ; Kolfal, Bora |
| Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 64.2016, 4, p. 867-885
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| Subject: | state-dependent queues | quasi-birth-and-death | service operations | behavioral operations | load | overwork | staffing | Warteschlangentheorie | Queueing theory | Operations Research | Operations research |