Modeling repurchase frequency and customer satisfaction for fast food outlets
Year of publication: |
2004
|
---|---|
Authors: | Law, Agnes K.Y. ; Hui, Y.V. ; Zhao, Xiande |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 21.2004, 5, p. 545-563
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer loyalty | Customer satisfaction | Customer services quality |
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