Modeling the operational capabilities for customized and commoditized services
Tim Coltman; Timothy M. Devinney
| Year of publication: |
2013
|
|---|---|
| Authors: | Coltman, Tim ; Devinney, Timothy M. |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 31.2013, 7/8, p. 555-566
|
| Subject: | Service operations | Strategic alignment | Discrete choice analysis | Capabilities | Strategisches Management | Strategic management | Diskrete Entscheidung | Discrete choice | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Capability-Ansatz | Capability approach | Beziehungsmarketing | Relationship marketing | Prozessmanagement | Business process management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010226402