Modeling the Ranking of Evaluation Criteria for Cloud Services: The Government Organization Perspective in India

The cloud market has become increasingly dense as vendors of all size compete for customers who have gravitated to technology as a way to run their operations. Today traditional players, as well as new vendors, are showing greater agility in the cloud business of India. At present, there are limited industry standards for the cloud-related businesses to assess their services. End-user government departments are puzzled as to which CSP is best suited for their requirements. An evaluation of cloud service providers should not only be driven by cost, but importance should also be given towards service provider ability and commitment to deliver the services. The absence of a common framework to assess the evaluation criteria of CSPs, combined with the fact that no two CSPs are the same, complicates the matter of CSP selection. This article proposes a framework for ranking of evaluation criteria for CSPs. The framework leverages the capability analysis of CSPs, measurable metrics and ranks the evaluation criteria for assessing the best CSP suitable for end-user government organizations.