Modeling value creation and capture in service systems

Arash Golnam, Paavo Ritala, Vijay Viswanathan and Alain Wegmann

Year of publication:	2012
Authors:	Golnam, Arash ; Ritala, Paavo ; Viswanathan, Vijay ; Wegmann, Alain
Published in:	Exploring services science : third international conference, IESS 2012, Geneva, Switzerland, February 15 - 17, 2012 ; proceedings. - Heidelberg [u.a.] : Springer, ISBN 3-642-28226-1. - 2012, p. 155-169

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