Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
Jian-Wu Bi, Yang Liu, Zhi-Ping Fan and Erik Cambria
| Year of publication: |
2019
|
|---|---|
| Authors: | Bi, Jian-Wu ; Liu, Yang ; Fan, Zhi-Ping ; Cambria, Erik |
| Published in: |
International journal of production research. - London [u.a.] : Taylor & Francis, ISSN 1366-588X, ZDB-ID 1485085-0. - Vol. 57.2019, 22, p. 7068-7088
|
| Subject: | customer satisfaction | ensemble neural network | Kano model | online reviews | product improvement | Kundenzufriedenheit | Customer satisfaction | Neuronale Netze | Neural networks | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2019.1574989 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012193818