Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit
Year of publication: |
2023
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Authors: | Apornak, Arash ; Raissi, Sadigh ; Keramati, Abbas ; Damghani, Kaveh Khalili |
Published in: |
International journal of process management and benchmarking : IJPMB. - Genève : Inderscience Enterprises, ISSN 1741-816X, ZDB-ID 2205246-X. - Vol. 13.2023, 1, p. 1-18
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Subject: | quality function deployment | QFD | Kano model | goal programming model | new service development | emergency department healthcare | Qualitätsmanagement | Quality management | Mathematische Optimierung | Mathematical programming | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Notaufnahme | Emergency department | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction |
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