Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit
Arash Apornak, Sadigh Raissi, Abbas Keramati, Kaveh Khalili Damghani
| Year of publication: |
2023
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|---|---|
| Authors: | Apornak, Arash ; Raissi, Sadigh ; Keramati, Abbas ; Damghani, Kaveh Khalili |
| Published in: |
International journal of process management and benchmarking : IJPMB. - Genève : Inderscience Enterprises, ISSN 1741-816X, ZDB-ID 2205246-X. - Vol. 13.2023, 1, p. 1-18
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| Subject: | quality function deployment | QFD | Kano model | goal programming model | new service development | emergency department healthcare | Qualitätsmanagement | Quality management | Mathematische Optimierung | Mathematical programming | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Notaufnahme | Emergency department | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPMB.2023.127879 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014313708