Modified closed loop model for service performance management
R. Parameshwaran; P. S. S. Srinivasan; M. Punniyamoorthy
| Year of publication: |
2009
|
|---|---|
| Authors: | Parameshwaran, R. ; Srinivasan, P. S. S. ; Punniyamoorthy, M. |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 26.2009, 8, p. 795-816
|
| Subject: | Performance-Management | Performance management | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009527139