Monetary incentives, motivational orientation and affective commitment in contact centers : a multilevel mediation model
Carlos-María Alcover, Maria José Chambel, Yolanda Estreder
| Year of publication: |
2020
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|---|---|
| Authors: | Alcover de la Hera, Carlos María ; Chambel, Maria José ; Estreder, Yolanda |
| Published in: |
Journal of economic psychology : research in economic psychology and behavioral economics. - Amsterdam [u.a.] : Elsevier, ISSN 0167-4870, ZDB-ID 865181-4. - Vol. 81.2020, p. 1-11
|
| Subject: | Affective commitment | Contact centers | Monetary incentives | Motivation | Social exchange | Anreiz | Incentives | Leistungsanreiz | Performance incentive | Mitarbeiterbindung | Employee retention | Callcenter | Call centre | Leistungsmotivation | Work motivation | Austauschtheorie | Social exchange theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.joep.2020.102307 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012433440