Monitoring and accurately interpreting service processes with transactions that are classified in multiple categories
| Year of publication: |
2010
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|---|---|
| Authors: | Li, Jing ; Huang, Shuai |
| Published in: |
IIE transactions / Institute of Industrial Engineers, Norcross, Ga : industrial engineering and development. - Philadelphia, Pa : Taylor & Francis, ISSN 0569-5554, ZDB-ID 2460191. - Vol. 42.2010, 2, p. 136-146
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