Monitoring value-in-use of e-service
| Year of publication: |
2009
|
|---|---|
| Authors: | Heinonen, Kristina ; Strandvik, Tore |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 1, p. 33-51
|