More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Soona Park and Jiyun Kang
| Year of publication: |
2022
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|---|---|
| Authors: | Park, Soona ; Kang, Jiyun |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 2, p. 205-225
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| Subject: | choice overload | Customization | fast casual restaurants | number of choices | satisfaction | time pressure | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2021.1946879 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012821093