Moving from a goods- to a service-oriented organization : a perspective on the role of corporate culture and human resource management
Kristina Zabala, José Antonio Campos and Lorea Narvaiza
| Year of publication: |
2022
|
|---|---|
| Authors: | Zabala, Kristina ; Campos, Jose Antonio ; Narvaiza, Lorea |
| Subject: | Case study | Customization | Service climate | Service infusion | Servitization | Unternehmenskultur | Corporate culture | Personalmanagement | Human Resource Management | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JBIM-11-2020-0497 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013400009