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Moving from customer lifetime value to customer equity
Drèze, Xavier, (2009)
Praxisorientiertes Dialog-Marketing : Konzepte – Instrumente – Fallbeispiele
Kreutzer, Ralf T., (2009)
Praxisorientiertes Dialog-Marketing : Konzepte, Instrumente, Fallbeispiele
Real-time evaluation of e-mail campaign performance
Bonfrer, Andre, (2009)
An empirical investigation of the impact of communication timing on customer equity
Drèze, Xavier, (2008)