Multi-Criteria Efficiency Profiling

Consider a set of decision-making units (DMUs, e.g. branches, departments, firms) which employ a variety of resources to produce multiple outputs. The units being compared may be in the public sector e.g. health or education, so that the outputs and inputs need not be measured in monetary terms. We present two methods for evaluating the relative efficiency with which each individual resource input is utilised at each organizational unit. We therefore end up with a set of scores for each DMU i.e. a profile rather than a single overall score. Unlike conventional DEA (data envelopment analysis) a large