Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Tomaž Kolar, Vanja Erčulj and Lidija Weis
| Year of publication: |
2019
|
|---|---|
| Authors: | Kolar, Tomaž ; Erčulj, Vanja ; Weis, Lidija |
| Subject: | higher education | multigroup analysis | performance | service quality | SPC model | 多组分析 | 性能 | 服务利润链模型 | 服务质量 | 高等教育 | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution | Performance-Messung | Performance measurement | Studierende | Students | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2018.1460361 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012205925