Multimarket Contact and Service Quality: Evidence from On-Time Performance in the U.S. Airline Industry
| Year of publication: |
2009
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|---|---|
| Authors: | Prince, Jeffrey T. ; Simon, Daniel H. |
| Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 52.2009, 2, p. 336-354
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