Multiple channel systems in services: pros, cons and issues
| Year of publication: |
2004
|
|---|---|
| Authors: | Coelho, Filipe ; Easingwood, Chris |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 24.2004, 5, p. 1-30
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