Negative affective states in customers service experience : investigating antecedents and mitigations
by Stephanie Haager (née Treger)
| Year of publication: |
2018
|
|---|---|
| Authors: | Haager, Stephanie |
| Publisher: |
Hohenheim |
| Subject: | Kundenintegration | Customer integration | Emotion | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Bank |
freely available
| Extent: | 1 Online-Ressource (VIII, 115 Blätter) Illustrationen |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Sammlung ; Collection of articles written by one author ; Sammelwerk ; Collection of articles of several authors |
| Language: | English |
| Thesis: | Dissertation, University of Hohenheim, 2019 |
| Notes: | Enthält u.a. 3 Aufsätze Übersetzung des Haupttitels: Negative Kundenemotionen im Dienstleistungsprozess |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012020297