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Media frames and crisis events : understanding the impact on corporate reputations, responsibility attributions, and negative affect
Mason, Alicia, (2019)
Synchronizing crisis responses after a transgression : an analysis of BP's enacted crisis response to the Deepwater Horizon crisis in 2010
Diers, Audra R., (2013)
Does the perception of incongruence hurt more? : customers' responses to CSR crises affecting the main reputation dimension of a company
Gistri, Giacomo, (2019)