New service development: managing the dynamic between services and operations resources
| Year of publication: |
2013
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|---|---|
| Authors: | Santos, Juliana Bonomi ; Spring, Martin |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 33.2013, 7 (14.6.), p. 800-827
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