Number 4 - Behavioral biases in the service encounter: Empowerment by default?
| Year of publication: |
1999
|
|---|---|
| Authors: | Martin, Charles L. ; Adams, Steven |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 17.1999, 4-5, p. 192-201
|