Number 4 - TQM as a management system consisting of values, techniques and tools
| Year of publication: |
2000
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| Authors: | Hellsten, Ulrika ; Kiefsjö, Bengt |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 12.2000, 4, p. 238-244
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