Observable Oral Participation in the Servuction System: Toward a Content and Process Model
| Year of publication: |
1999
|
|---|---|
| Authors: | Davies, Barry ; Baron, Steve ; Harris, Kim |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 44.1999, 1, p. 47-54
|